HomeTermsCartDealer login
Have a Throttle Threads Shop Shirt or Jacket? Click here to get your personalized name patch.

TERMS AND CONDITIONS AGREEMENT

By Becoming a BW Designs LLC (THROTTLE THREADS.com ™) customer, you are aware of the following terms and conditions of our company:

Product Availability

If you see an item for sale on our web site, that item should be in stock at that moment. However, the inventory on that item will not be committed to you until your checkout procedure is complete. If an item is a “one of a kind” or a “close out” item, there is a chance another customer may have ordered the same item during your selection process. That item could be taken if that customer checked out before you did. If this happens, you will be notified during the checkout process. Note: Most of our items are restocked continuously, and availability should not be a problem for you.

Lead-time

Normal lead time on Hardcore Casuals and Create Your Own orders is 3-4 weeks and Customized Lettering is 4-6 weeks.

Payment

Only MasterCard and Visa credit cards are accepted on our website when ordering through our "online shopping cart" system. At the time the order is placed, the credit card transaction will be verified, authorized and completed via a secured server.

If you cannot pay by credit card, you will have the option of printing your order out. You must then place your order by mail or fax accompanied by a check or money order. All personal checks will be cashed immediately and orders will not ship until that check has cleared our bank.

Credit Cards

By submitting your credit card information through our secure online shopping cart system, you are authorizing BW Designs LLC to charge your credit card in the amount specified on your order. You agree that you are authorized to use the credit card specified for the purchase, and you will take steps so that no charge backs occur (by ensuring that whoever receives the credit card statement is aware of this purchase). You also understand that BW Designs LLC will appear on your credit card statement.

Cancellation Policy

Our online shopping cart system is an automated one. The moment your order is placed, the details of your order have already been received, your credit card payment has been authorized and your order is being processed. Due to the speed with which your order will be processed, our policy prohibits order cancellations once you authorize an order.

Returns

Claims for damaged merchandise from shipping must be made through the U.S. Postal Service.

All returns or exchanges must receive an RA# (Return Authorization Number) through e-mail found on the website. You must request an RA# within 15 days of receipt of your merchandise (the date of receipt will be based on the Delivery Confirmation date stated by the U.S. Postal Service. Requested returns or exchanges after that date will not be accepted. Packages that have been refused at their final shipping destination will be handled as a return and will be subject to all applicable return fees.

All authorized returns must be clearly marked on the outside of the package with the RA #. The package must also include a contact person and a reason for the return or exchange.

All returns for credit will be subject to a 25% restocking fee, and shipping is not refundable. All returns must be in absolute re-saleable condition. Any additional any damage will be deducted from the final credit (see "Credits" below).

NOTE: There are absolutely NO RETURNS, REFUNDS, OR EXCHANGES for purchases made on our customized apparel, unless defective by the manufacturer upon arrival (this includes any apparel we put patches or embroidery on). Any patch shirts or jackets that become defective by a patch becoming detached can receive an RA# to be repaired by us.

Credits

Returned purchases will be processed less shipping and handling charges (less a 25% restocking fee). THERE ARE NO CASH OR CREDIT CARD REFUNDS. Instead, all credits are made in the form of a store credit recorded under the RA number. The account holder can use this credit toward a new purchase. Credits not used within 6 months will expire, and BW Designs LLC will absorb the credit value.

Store Credits

When using a store credit, you may use the amount of the credit for any items found in our online store. An amount of your credit will be sent to you and stored in our system under your RA#. When using your store credit, calculate the total of the items being purchased plus shipping and enter you RA# under the credit field.

For viewing you Store Credit, you may acquire a user id and look under RA#s.

Licensed Products

BW Designs LLC does not necessarily hold a license agreement nor is a Licensed dealer nor do we intend to represent ourselves as being affiliated with certain special licensed products and companies listed on our website. The products on our sites are purchased by BW Designs LLC from various sources. The companies in which we would purchase these licensed products (or the origin of which each product came from) would hold the license agreement.

Applications of our products and apparel

THROTTLE THREADS (BW Designs LLC) is in the business of selling apparel and customization of apparel that we sell.

The process in which we customize our apparel is done with embroidery or embroidered patches that are sewn or heat pressed on to the garment. If you receive a garment damaged or defective (not due to shipping), it is your responsibility to contact us for an RA# within 15 days of receipt of the merchandise for repair or exchange. Upon receipt and inspection of our garment, you find it acceptable, you are accepting ownership of the garment, after which point BW Designs LLC is not responsible for integrity of the garment. This is because we cannot control how you will take care of or treat the garment. We do suggest, however, how to care for the garment (see the “care” slip enclosed with every order).

Trademarks and Copyrights

BW Designs LLC holds certain trademarks and copyrights on its names and designs and anyone violating our sole rights to our trademarks and designs will be pursued lawfully. Any litigation between BW Designs LLC and another company or person will take place in and under the laws of Wisconsin. BW Designs LLC or ThrottleThreads.com is not responsible for any lettering or designs that are submitted by the customer for custom embroidery. The customer is solely responsible for any copyrights or design right issues.

THROTTLETHREADS.COM / BW Designs LLC / Waunakee WI 53597